Everytime I tracert through command prompt, I get a Request Timeout error on the 3rd hop.
Not entirely unusual. Not all hops are going to give a response. Doesn't mean they aren't passing data though.
I get that also. along with a Double NAT issue that Telus doesn't seem to care to fix. but that is the support that I come to expect from an ISP that wants to sell you more stuff than fix the stuff they have sold us!