I just switched to Telus after moving into a multi unit building where I was told my building gets a special rate. All I wanted was internet and some TV channels. When setting it up I spoke to someone and got to choose 4 tv channel packages. I noticed many more channels than I signed up for so I called and that person said that it's a better deal and I am not charged more for these theme packages. My total bill was supposed to be about $150/month. My first bill was $707!! I spend all day on a Saturday two weeks ago on hold then talking to some who said I had been signed up for Telus home security, a Telus home phone, a very expensive internet package, plus lots of theme packs. They said they would fix it all and not to worry about the bill. Then I was transferred to Telus home security to also fix that and not be charged, because I don't have that service. I just checked my bank and they took out the whole $707! And I see that I am still signed up for everything and set to be billed June 1 2024 for $600! I am a single person and just wanted internet and a little TV. I spend hours on the phone two weeks ago trying to fix this, and now I still have a huge bill plus the other original bill was actually paid already. Please help me, I don't know what to do anymore. If I call and finally get past the AI I don't trust that anything will ever be fixed.
