Forum Discussion
Ogden Phone Outage
Once again my copper line is down. Checked your service outage site. No mention of phone service ,just Internet and TV service. Telus doesn't give a damm about copper line phone service. I'm sure...
Nighthawk
Community Power User
Community Power UserPhone service is actually the one that gets prioritized as that falls under CRTC rules. As such, Telus has to prioritize repairs for this. There is still an active outage for Ogden. Telus just missed listing phone service as part of the affected services. The outage was last updated about 10 minutes ago. Looking at the thickness of the cables, there are likely hundreds of homes affected if not more. It will take some time to fix every wire pair in there. This is one of the reasons Telus is transitioning to fibre. It should reduce cable thefts but it takes time to roll out fibre everywhere.
Outage Photos:
I am pretty sure the last thing repaired during the previous two outages was the copper line service.If Telus really cared it would always be the first thing mentioned.Somehow they always forget to.It's only the top dollar services that get the attention first. The CRTC may mandate it, but Telus doesn't seem to value 911 services for Ogden seniors like they do TV and Internet billing fees.
TELUS_SupportOfficial Support Team
Is your landline still down today?
Of course it still is
- Nighthawk
Considering that phone, internet and TV all share those same copper lines in Ogden, your assumption would be incorrect.
Just checked Telus outage site.
Guess what's still down?
Impacted services
Home Phone
911 Landline
Like I said ,always last on list.
So much for CRTC rules.
