Forum Discussion
Solved
My Telus mail account is not able to download my emails. There's a problem with my account settings
When I start my Microsoft mail program it won't download my emails. I keep getting the following message: "We couldn't access this account: Telus. You might need to update your password, or give...
Please confirm if your email settings match the following:
- Incoming server (IMAP): imap.telus.net
Port: 993
Use the following type of encrypted connection: SSL/TLS - Incoming server (POP3): pop.telus.net
Port: 995
Use the following type of encrypted connection: SSL/TLS - Outgoing server (SMTP): smtp.telus.net
Port: 465
Use the following type of encrypted connection: SSL/TLS
Another thing to consider. Make sure you don't have an antivirus program on your computer that is actively scanning for spam when you try to get your mail. Those programs have occasionally caused errors like this in the past.
- Incoming server (IMAP): imap.telus.net
I'm also getting a popup notification on bottom right notification area saying: Your Telus account settings are out of date.
Nighthawk
Community Power User
Community Power UserPlease confirm if your email settings match the following:
- Incoming server (IMAP): imap.telus.net
Port: 993
Use the following type of encrypted connection: SSL/TLS - Incoming server (POP3): pop.telus.net
Port: 995
Use the following type of encrypted connection: SSL/TLS - Outgoing server (SMTP): smtp.telus.net
Port: 465
Use the following type of encrypted connection: SSL/TLS
Another thing to consider. Make sure you don't have an antivirus program on your computer that is actively scanning for spam when you try to get your mail. Those programs have occasionally caused errors like this in the past.
