I'm moving at the end of May and wanted to transfer my internet connection (250 Pure Fiber) to my new apartment.
However, the fiber is not in the building and Telus tells me I have to pay a cancellation fee even though I don't think it's fair. In fact, I wanted to keep my subscription with Telus but it's not possible because it's not available! The agent on the phone wasn't very receptive to finding an amicable arrangement so that the subscription could be terminated free of charge. Knowing that I've always loved having Telus and that I'm disappointed to have to change internet provider.
What can I do?
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