Moving to a new place and no fiber available
I'm moving at the end of May and wanted to transfer my internet connection (250 Pure Fiber) to my new apartment. However, the fiber is not in the building and Telus tells me I have to pay a cancellation fee even though I don't think it's fair. In fact, I wanted to keep my subscription with Telus but it's not possible because it's not available! The agent on the phone wasn't very receptive to finding an amicable arrangement so that the subscription could be terminated free of charge. Knowing that I've always loved having Telus and that I'm disappointed to have to change internet provider. What can I do? Translated with DeepL.com (free version)
“Sorry, we could not retrieve your TELUS TV service information at this time.” On MyTelus
Hello, I’ve been a Telus internet and Optik customer for nearly a year now and have been struggling to access my OptikTV settings via the Website or MyTelys App. My internet and phone info loads instantly, but the Optik section is stuck loading for a time before giving me this message: I have tried the online support options, as well as the help phone line. The online options couldn’t understand my issue no matter how it was worded, and the phone support guy said it would be fixed in a couple weeks from said call which was well over two months ago. I’ve tried reinstalling the app and still have had no change. Even through the website, the Optik section will not load. The TV box itself works just fine, and I can still watch the channels I’m subscribed to. I just cant view or change any of my Optik settings via the app or website. I would very much like to get to the bottom of this, as it would be helpful to see and edit my OptikTV services and channels without having to call the help line and wait for hours every single time. I appreciate any input and assistance in this matter, thanks!
Incorrect Services Listed On My Telus App?
Anybody else having an issue similar to this? Logged into the My Telus app this morning and instead of seeing "unable to retrieve your information" for Optik TV as I usually do, I see $199 worth of services we are not signed up for, and have NEVER been signed up for: You Pick 8 plus 10 Add Ons. When I log into the website for our account, Optik TV services are listed correctly: Essentials plus 2 add on channels @ $58 monthly. I can only assume this is a mistake on the My Telus app, as is so often the case. Please confirm what amount we will be billed for on the next cycle. I can assure you, that if you try billing us for $199 worth of products we never signed up for, I will cancel every service we have with you so fast, your heads will spin. Please advise.
