I repeatedly am having issues connecting with the 5G wifi network offered on my t3200 modem.
When connecting to the 5G variant I receive a message back stating that my password is invalid. I often have to re-enter the same password several times to connect. It is quite frustrating.
Some key points:
How should I troubleshoot this issue?
Hi @Tristan ,
I'm sorry you are having so much trouble using your WiFi 5G and it not accepting your password. I hope we can get things working as they should.
Quick possible solution:
Option #1 (recommended) - Enable Smart Steering
This feature will only show one WiFi signal instead of two. Your phone will automatically switch between the two based on connection strength to ensure you always have the best connection. This will also increase compatibly if you have wireless printers, or other smart home appliances.
Option #2 - 2.4GHz and 5GHz may have different passwords.
We can login to your router and change the WiFi password for your 2.4GHz and 5GHz to ensure they match.
Hopefully one of these options will resolve your issue. If the issue persists, please let us know so we can try other troubleshooting.