Forum Discussion
Internet “Outage”.
Now heading into day five of an internet outage. Yes, five days of zero internet. And I live in Burnaby, not in the middle of the wilderness! I am trying to connect with clients via online platforms ...
Having the exact same issue in Edmonton, AB and about to go onto day 5 with no internet access. This is also affecting business I need to do from home and support is telling me the exact same excuse multiple times a day. There is an “outage”, it will be “fixed soon”. I have questioned numerous support agents and the original technician that came out as to why Telus hasn’t reported this 4 day outage and none of them can give me a good excuse. A couple told me they would escalate this matter to make sure it’s reported and every time I check throughout the day there is STILL nothing posted publicly on their “known outages” map. What’s the point of offering your customers this feature if you aren’t going to update it accurately or be transparent! I’d rather know how bad the situation is than keep hearing “I don’t know”, “thank you for your patience, it will be fixed soon”. I sure hope there is decent compensation on the bills of all the customers in this area that have been unable to use any home services all week!
