Forum Discussion
Internet Down, Followed by Customer Service Outage
Its frustrating that there's outage and no information about it, and no real/direct number to call. Whats worse is when you hide support for no internet related issues behind a web platform, that ...
Nighthawk
Community Power User
Community Power UserThe tech support phone number for home internet is listed on the contact page. 1-888-811-2323. Though it does also say the hours of operation are Monday to Sunday: 8am to 9pm. If you have done all the suggested troubleshooting from Telus's website, try calling them. For fastest results, just stick to the connection issue itself, and understand that tech support may not have all the answers for you. For some issues a repair tech may be required.
The internet being down doesn't mean there is an area outage. There are a list of things that could be causing issues and an outage is but one of them. Area outages are also not that common compared to other causes. Telus does list area outages here.
Thanks for reaching out. Not to split hairs, but from a last mile use POV, anything that's not pre communicated maintenance downtime is an outage.
Impact should also weigh into a user experience - right now, we r talking school, work from home deliverables, and basic TV/other entertainment.
Sadly, for me, when I called, I still ended up without a rep, and the earliest call back will make this closer to 2 days. Now let's hope the person who calls back is actually in YEG, not in some random corner of the US (I don't suppose they can help me faster).
And then again, just why do I need Internet to review guides and steps to resolve not having internet? (Sorry, maybe now ranting, let me stop typing).
TELUS_SupportOfficial Support Team
Hello, is your internet service still down this morning?
- Yes, it's still down this morning.
- TELUS_Support
Gotcha. We'll send you a private message to discuss further.
