Forum Discussion
**Internet Connectivity Mystery After Power Outages - Seeking Insights**
Hello fellow forum members, I've recently encountered a baffling internet connectivity issue in the Cedar Hills Surrey area, particularly following power outages. I'm reaching out to see if anyone i...
I have had these exact same issues every time there is a power outage. We are left with many devices not reconnecting and the booster eventually reconnects hours and hours later. Replaced both modem and booster several times. No one can solve this issue and it’s very frustrating. Telus tells me they have no record of me having a booster. We believe the booster is named the exact same as the modem (or something causing it to not be recognized) which causes issues reconnecting. Telus has never been able to help in three years. No matter what level tech they send out. If anyone finds a solution I’d love to hear it!
Nighthawk
Community Power User
Community Power UserBuy a UPS (APC or Cyberpower) and connect the router and Boost unit to it. That's what I've done. Plus it gives the added bonus of them staying online while the power is out, for a time. If you don't have a really good quality surge suppressor, or a UPS, when the power comes back on, it's quite likely there's a bit of a surge that is enough to mess up the electronics.
