Incoming Landline Calls Showing as Private Caller

[Darlene24]

I just moved and all incoming calls on the landline are showing as private caller.

The phone is a panasonic.

Turning off call control did not change the situation.

Listing accepted callers on the call control list did not change the situation.

What can be done to fix this?

Thank you

[TELUS_Support]

Hey @Darlene24 - Do you have Call Display as one of your calling features? We can check if you send us a private message

[Darlene24]

Yes, I have call display. All in-coming calls say Private Caller.

What do I say in a private message???

[TELUS_Support]

Can you please follow this link to verify your account: https://smm.page.link/eqyqp3kYehmysPE2A