How do you get Telus to do customer service they brag about

[Concerned_About]

So, I have been wasting away my life for 2 months trying to get Telus to replace one of their broken Lock Boxes in our Condo Complex. This lockbox holds the keys to our communication room so technicians can access equipment.  I have spent easily 20 hours, promised 3 appointments, supposedly escalated the situation to management and zilch.  Empty promises (or pure lies) about resolving.  I am now going to suggest anyone wanting service go to Rogers.

[TELUS_Support]

We sincerely apologize for the inconvenience and frustration you've experienced in trying to get this issue resolved. This is certainly not the level of service we strive to provide, and we completely understand your disappointment after spending so much time trying to resolve this. We would like to escalate this matter, Please send us a private message with your contact information and account details.

[Concerned_About]

I have heard your empty promises soo many times. Do not contact me unless you have a definite 100% fixed date for the installer with the lock box.

I simply do not want anymore excuse or fake promises or apologies, they are empty words.

Contact can be

address is (removed personal info), the case has been going on since Sept 7th.

The phone number also attached to the file is (Removed personal info)

Thank You,

Ken

[TELUS_Support]

To ensure we can assist you with your specific case and authenticate your account, we require a private message. This helps us verify the account details securely so that we can address your concerns more effectively.

Please send us a private message and we will prioritize getting this matter resolved for you as quickly as possible.

[Concerned_About]

I already did with the information

Thank You,

Ken