Most people discussing the migration of Telus email to Google Mail are coming with questions and/or complaints. This is unnerving as I contemplate initiating the migration. It would be helpful to know how often the migration works seamlessly. If ever. 😉
Has anyone had a successful, problem free migration to Google Mail?
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If we restrict the scope to mail only, then yes, I had a seamless pain free migration from Telus mail to Gmail. I was using Thunderbird and POP3. Incoming mail was downloaded from the Telus server each time I logged in. I very rarely used the Telus Webmail, only when traveling. And if we put aside the risk of having your mail stored on a Google floating barge in a third world country, I am more happy with the Gmail system than the Telus system. I can now access my mail on my phone. I still use Thunderbird and am quite happy with that arrangement. I now use IMAP instead of POP3. That means the mail stays on the Google server (so I can access it from my phone or anywhere I have internet), but Thunderbird mirrors it and downloads a copy of the mail to my home PC where it is saved on my hard drive. Changes made in Thunderbird are immediately also made on the Google server, and vice versa. The only issue I am having is that I occasionally have to resign into Google and enter my password. Not sure what is causing that...
The Calendar is another matter. I was using Thunderbird Lightning. There is an add on for Thunderbird that is supposed to sync a Google Calendar to the Lightning calendar. That did not work and it seemed to be caused by the flavour of the gmail account that Telus created. The add on worked for direct gmail accounts, but not the Telus created account. I finally found a work around with another add on, that simply displays the Google Calendar as a tab in Thunderbird, and does not use Lightning. That seems to work fine.
I don't know what you are using for an e-mail on your computer, but one piece of advice I would give you is to go into the Telus Webmail and download all the mail on their server. If you have an email system that saves your email on your hard drive, then you will have all your old email regardless of what Telus does.
Hope that helps some,
@Oldislander said "I can not log in or send mail or receive but all of my Mailboxes are sitting there"
If you cannot log in, I suspect you could not download those mailboxes with Thunderbird, because Thunderbird needs to log in to get them. However, if they still exist, Telus should be able to move them to your new Google mail.
I don't understand how you can see your mailboxes in Telus webmail without being logged in. When you say you can't log in, are you talking about Telus webmail?
It seems to me that if the mailboxes are still with Telus then they must be on Telus's servers and not yet on Google's. If what you crucially want to achieve is to have copies of your old messages, then it might be worth the experiment to see if you can download them to a 3rd party client. And it would be an experiment that might fail.
If you have Windows and/or Microsoft Office, you already have either Outlook or Windows Mail in one of their various versions. Or you could download, install, and use Thunderbird.
I just tried creating a new POP account in Tbird. Tbird can do that either automatically or manually. When I chose the automatic route it filled in the settings for incoming mail with pop.gmail.com, which is not what we want. When I changed to select Manual Configuration I could change the incoming mail setting to pop.telus.net, which is the one we want to test. When I chose the "re-test" button, it confirmed that the settings were workable, although I did not go so far as to download any of my mail into an account that I don't actually want.
The settings that Thunderbird filled in for me during the test are:
Sorry. The previous post got away from me. As I was saying:
The settings that Thunderbird filled in for me during the test are:
Server: pop.telus.net (This is for incoming mail.)
To complete setting up the account, even though you won't actually be using it, you will need to include the settings for sending mail. They are:
Authentication: Normal password
If you press the Test or Re-test button, Tbird should tell you that the configuration is recognized by the server. Now, whether or not a Checking Mail will work is another question. Especially since you want it to capture mailbox folder names as well as messages.
The settings should work for Outlook or Windows Mail if you already have them. The whole experiment is just that, but if it works it will give you copies of your messages that you can refer to even if Telus never gets your migration to Google sorted.
Good luck. Let us know what happens.
@Oldislander My move to gsuite took 6 hours lap desk and ipad. I had to have a tech do it if i tryed it ran me in a constant loop. I knew there was lots of trouble so printed the important saved emails and also my contacts. My emails in saved folders did not arrive and they can't help me. The contacts did arrive. Not impressed. Polecat
I absolutely agree. Everything (messages, contacts, etc.) should be backed up before letting Telus or Google touch anything. That way even if they mess up so much that you lose your messages you have data you can probably work with whether in a new email application or even, if really necessary, in a data file that can be read in a text reader.
Although, if people have only ever used email inside a browser (like webmail or Gmail) I'm not sure how one would back up the data. Also, I am totally a Windows person, so I have no idea how to deal with the problem in an Apple environment.
@essjay1 that is good information. I never really thought about those that use a cloud browser based email system only. I suppose some do not even have a PC or Mac, and try to handle everything with a smartphone. I suppose that is possible but I sure could not do it.
If someone is on a browser cloud based storage email that is compatible with Thunderbird all you have to do is an IMAP installation of Thunderbird and you have both a computer based email system with your own files on your hard drive, as well as a cloud based browser system you can access anywhere. When you install Thunderbird and link it to a browser based cloud email system, the first thing it does is download all your email and save it on your hard drive. After that it mirrors what is changed on either the browser based system (like Gmail) or on Thunderbird. The mirroring is virtually instant.
Is the end of October now the cut-off date? I was told originally it was the end of September. We still haven't heard anything from Telus and I'm getting a bit worried. Is there any way to contact someone to find out if we are going to receive a notice or if we have somehow been lost in the process? Thank you.
@misswoolly - I looked back through my saved links with respect to the migration. See this one:
It contains this information about how to schedule your migration. It appears you can use the Wi-Fi app to jump the queue and schedule your own time, rather than wait for an invitation.
Step 1: Schedule your migration
I have survived the migration and it went really well - I was surprised. In this household there are two iphones, two ipads, one android phone, a macbookpro, mac mini and two windows PC.
All the apple products went really fast without and issues setup was very easy and the information Telus provided was easy to follow.
The PC's were more of a challenge - both run Outlook 365 and I thought I would use my skills by manually setting them up - no go.
I ended up using the GSuite sync tool which worked really well - all the mail and all the folders we have were imported as expected to both machines.
The hiccough were contacts but that was not a Telus/Gmail issues as I have mine in icloud and my wife's are in outlook.com. However it was easy to import once the conversion was done. All in all I was surprised how easy this was and how relatively quickly it went!