a week ago
I have been trying to get help with my home services since November 4th. I have escalated it to the escalation team. The level 1 did not even read the notes on my file and could not understand what I needed. I asked to speak to a supervisor who was going to call me back. I have had at least 5 CSR tell me they will call back to ensure I get called by the escalation team and no one has called. The level two has never called. The CSR is terrible. I have been with Telus for 30 years and I think it is time for a move. Where can I put a formal complaint in besides Telus?
a week ago
Here are some additional resources you may not have seen:
Resolve your complaint with TELUS or Koodo | TELUS
How to get additional help with your concern | TELUS Support
a week ago
@TJDucki It's frustrating to hear, let alone go through. I'll send you a private message to collect your account info to see what the status of that callback is.
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