Formal Complaint against Telus

[TJDucki]

I have been trying to get help with my home services since November 4th.  I have escalated it to the escalation team.  The level 1 did not even read the notes on my file and could not understand what I needed.  I asked to speak to a supervisor who was going to call me back.  I have had at least 5 CSR tell me they will call back to ensure I get called by the escalation team and no one has called.  The level two has never called.  The CSR is terrible.  I have been with Telus for 30 years and I think it is time for a move.  Where can I put a formal complaint in besides Telus? 

[FuzzyLogic]

Here are some additional resources you may not have seen:

Resolve your complaint with TELUS or Koodo | TELUS

How to get additional help with your concern | TELUS Support

[TELUS_Support]

@TJDucki It's frustrating to hear, let alone go through. I'll send you a private message to collect your account info to see what the status of that callback is.