05-04-2020 01:57 PM
I have stumbled on a number of web articles about telus mail moving to gmail. Link: https://www.telus.com/en/bc/support/article/telus-email-transition-general-information
I have not received any notification of this. Any idea what is happening.
Solved! Go to Solution.
05-04-2020 03:21 PM
They are migrating the email accounts over in batches. They will email you prior to your account moving.
09-23-2020 12:27 PM
09-23-2020 01:23 PM
They say they handle multiple email accounts as long as they are with Telus. It says they can be acccessed with just one sign in.... I only had one that I migrated, so I can't confirm that it really works! see this link:
10-05-2020 06:42 PM
Hi @RonAKA & @canucks4life
Aliases are still working on TELUS email powered by Google. The main difference is that webmail.telus.net allows you to login using any address, whereas mail.google.com only allows for one address to be used for logging in. You will be able to send and receive via the aliases (Send an email from an alias).
08-25-2020 07:24 PM
This page has been pulled down. Probably by Telus.
08-25-2020 08:02 PM
There is lots of information on Telus site about the migration. You can find it here.
I’m not sure why you are so fixated on a post from a customer, based on what they discovered 3+ months ago.
09-10-2020 10:57 AM
09-11-2020 09:47 AM
09-20-2020 03:05 PM
09-20-2020 05:00 PM
I don't use Outlook so I really can't help you with the detail. Have you followed the Telus instructions for setting up Outlook 2010?
09-20-2020 07:56 PM
09-20-2020 08:53 PM
The first thing you probably want to do is use File Explorer to find the .pst file which should have all your off line data. If you don't find a pst then look for .ost. I would look at the size of it and the file modification data, and then make a copy in a backup folder.
Then I see a Microsoft Support procedure to do a repair on an office product that includes Outlook 2010. Your could try that to see if that allows Outlook to start up again.
09-23-2020 10:28 AM
10-05-2020 09:46 AM
10-05-2020 12:22 PM
Have you considered mail programs other than Outlook 2010?
Folks have had success with Thunderbird, and Windows10 mail.
10-05-2020 12:57 PM
I have used Thunderbird for over 10 years, I like how simple and clean it is. I highly recommend it. BUT my telus webmail suddenly stopped going to my Thunderbird account and had a few other issues so I re-downloaded it. When setting it up this gmail stuff kept coming up. I was confused because I had a telus email. Also it now won't let me do anything because it is rejecting my password. Up until day before yesterday after doing research I found out about the migration to gmail. I have not heard anything from Telus. I had called Telus support to get some help and ask about the gmail thing and he told me that Telus had changed over to Google but he never mentioned anything about a migration. He tried to help me but nothing worked. Does anyone know if my troubles with Thunderbird are because I have been migrated yet? I am not computer savvy. I have gone to the website pages that explain how to transfer Telus webmail to Thunderbird but none of them work. Any help would be greatly appreciated.
10-05-2020 01:47 PM
About all I can do is tell you what I have done. I had a POP3 account in Thunderbird linked to my Telus webmail. I never really used the Telus Webmail. Thunderbird with a POP3 link downloads all email from the Telus server each time you open up Thunderbird. When my migration date was set, I opened Thunderbird the night before to ensure I had all the mail downloaded from Telus. The next day after I was migrated I set up a new account in Thunderbird following the instructions from Telus at this link:
Setup email on PC with Monzilla Thunderbird
Now I have a old, dead, set of folders in Thunderbird from the time before migration, and a new account with folders that I am slowly adding which is linked using IMAP to the new Google account. There is a point in this that lets you set up the account to an existing gmail address, or to a new one with Telus G Suite. I chose the new G Suite account which retains my existing Telus email address.
For me, it basically worked for email. Contacts and Calendar have been a bit more problematic, but I have it pretty much sorted out.
10-05-2020 03:15 PM
Do you think I will have to wait until I have migrated before I can reset my account in Thunderbird?
10-05-2020 04:49 PM
For sure I would try to fix your WebMail account in Thunderbird before you migrate. It may be just a matter of resetting your password.
10-05-2020 06:53 PM
@Tinasco have you tried logging into webmail.telus.net? If you are redirected to Google, you have been migrated. If you are able to access webmail.telus.net, (and possibly see the invitation form to pick a date) you are still on the old platform.
If you are on Google, use this article: Set up TELUS email on your computer using Mozilla Thunderbird
If you are on webmail still, use this article: https://support.mozilla.org/en-US/kb/manual-account-configuration and these settings:
Incoming (IMAP): imap.telus.net port: 993
Outgoing (SMTP): smtp.telus.net port:465
10-06-2020 08:28 PM
Thank you SmoresGuy, this was very helpful. Looks like I'm not on gmail yet.
10-05-2020 01:00 PM
If I was in your situation, I would be looking for some family or friend that has good understanding of PC based computer systems, to help you out. I suspect your data is still recoverable. And as @NFtoBC suggests you may want to consider a more current and stable mail program like Thunderbird.