Got to hand it to Telus how they can be so incompetent takes talent.
Changed my email password. I followed the Telus provided instructions, logged into Telus.com etc.
Now on all devices I previously accessed email either via Thunderbird or webmail, including the device I used to change the password say "
I've had pretty good luck with the Chat function on this page:
You may need to answer a few questions before you are redirected to a person.