My payment from last month was not put through even though my credit card is valid through 2028!! I am never in the habit of paying late and, of course, it is auto charge, anyway, and the onus is on Telus to take out the payment.
Now, if I was in Canada, I would normally call the local number and sort this out effortlessly. But, I am currently traveling outside the country, and when I called, their wait time was 1 hour! Sorry, that will not work at the price of calling from here. Moreover, their callback is only to Canadian numbers. So much for supporting traveling customers. 😡Tried chat but that got me nowhere. And, they have no email, either. And, even if I used one of those two, I would still be told to make a call, being their preferred method.
For the last week, I have been trying to find out why this has happened, and to have my account bought up-to-date. I am not due to return to Canada till mid-December and by then they may disconnect my service and we all know what additional expenses and headaches that entails. Of course, that will hasten my departure to another provider who does give a hoot about its customers.
I wrote twice to executive assistant, Simon, who never cared to respond.😡. Then, I escalated it to the CEO, with no response. I will take care of this once and for all. If they treat customers like s**t, they will happily go elsewhere. For years, I have been misguided by not only praising Telus but also steering to them numerous newcomers to this country. Bad mistake. My fault.
