Forum Discussion
Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
Hello,
Cannot see the wifi Boosters in Telus Connect app all of sudden from last week or so.
I was asked to reply in private message.
I have already tried the suggestions form Telus support response in another chain.
i have done all things below:
-Reboot modem/ONT then main booster then any other boosters.
-Uninstall /Reinstall app
-Wait 24 hours after any changes on the account, and make sure you don't have any recent or future orders to move or change/upgrade/downgrade service.
Also tried to download the Telus connect app on Apple phone, but no success.
FuzzyLogic
Community Power User
Community Power UserIf it's any consolation I'm having the same experience. I have done all the things you've done as well. Fortunately everything is working but the app simply doesn't seem to see the boost. Hopefully it will be sorted out soon.
Yes, everything is working except the boosters showing up in the Telus Connect app. Seems there are many exeperiencing this same issue recetly.
New version of boosters and riuter/ONT seems to be the solution. Thank you.
