I too received flowers, but no offer of free service. I called and mentioned you saying you were offered free internet for a year. Telus loyalty claimed no one has received such a grand offer as you have stated you received. I do not doubt you are telling the truth.
I received an email offering $10 credit and a choice of bonuses. I chose free demand movies. Told to wait for email for more information and got NOTHING! Movies not on my account and I never saw the $10 off my bill. Just got a song and dance