So looks like Telus is pulling some negative billing adding an Online Security trial to peoples accounts. It was added to my service agreement back in December and I never received notification of the change like I normally do when changes are made to the account.
I had to speak to someone via Chat to get it removed, they insisted it was just a free trial but did confirm that when the trial period ends I would not be removed and I would have been charged the $10 a month fee. Friend on Telus internet had the same thing.
Nope, no changes. On a two year term that's set to end in Oct this year. Looks like they just added it on to people's accounts. Friend on Telus fibre had the same thing added to his account. Was told same thing, it was just a trial added on.
People on reddit started noticing same thing.
Dug through old Telus marketing emails and looks like I got an email on Dec 2nd offering a free trial. On the 7th got another saying I was selected to take part in a 3 month free trial saying I'll get a PIN that's required to setup my trial account before Dec 31, 2021. Then on Dec 9 got the email with PIN asking me to complete setup of the account. However on my bill Dec 9th, the service was added with a free trial discount until May 8th. Looking at the bill and confirming with the rep I spoke to yesterday once the trial discount ended I would have started being charged.
I just filter all the marketing emails to a spam folder so I never saw these and definitely didn't complete setup for the account or the trial. Was added intentionally by Telus without my confirmation. Also called in to speak with a rep to confirm and all they see on my account is the emails sent out, no other interactions from me. Disappointed with the predatory business practices.
This is almost comical now. A day after I got the service removed and the rep told me he would put me on a list to so I wouldn't get marketing offers. I get this email and text. Oh and also I noticed my current balance is about $10 more then last month. The actual bill isn't posted yet so really curious to see what they added on to my bill last month.