- I debated about posting this, but it should be known.
Some may remember my post HERE.
I had a city garbage truck snag the fibre line to my home, and it resulted in a week long frustration-fest with no service. Come the 8th of this month, I open my ebill to find a charge of $175 added on this month. Say what!?!?
So apparently, it’s a thing for Telus to charge for technician time when they come and make repairs. Not really sure what I could have done to avoid these repairs, as I said, a city truck ripped the line off the side of my house. I also don’t remember being told this is a charge, but I can see why. If you refuse the charge, you continue with no service BUT you’re still charged the monthly bill. If, by some chance, you want to, oh I don’t know, USE the service you’re paying for, Telus will slip this little beauty on your bill. Gotta up the profit’s somehow.
I can count on one FINGER the number of service calls I’ve had in my 23+ years with Telus. If this is how you treat a loyal, never missed a payment customer of 23+ years, what do you do to the new people?!? Just WOW!
Looks like I’m wrapping it up with Telus after 24 years. Then, I’m a cloud of smoke heading out the door.
