Admin password not working - Telus Connect

[sophiepritchard]

I am trying to use the Telus Connect app for the first time and have inputted the Admin password on my modem like it asked me to but it keeps saying it is incorrect. Is it possible I could have changed this previously and not remembered? I also inputted every password I could think I might have had it changed to if that was a possibility and still nothing. Any help?

[FuzzyLogic]

You need to login to the app with your My Telus credentials. More information can be found here:

TELUS Connect app | TELUS Support

[sophiepritchard]

I am signed in with my credentials but it is still saying admin password required to unlock certain features. Inputting the admin password on the router is not working

[FuzzyLogic]

Is it possible you have more than one Telus box and you are putting in the password for the wrong box?

If not you will likely need to work with Telus to get this sorted out.

[Mainbrd]

Are you logging into the correct device?
192.168.1.254 is the router
You probably have a booster as well and that’s where you wanna be and that is a 192.168.1.41