Adding Number to Call Control

[Robinsegg]

I have room for more numbers, but unable to add a new number to our accepted list on call control.  I manage our call control from a PC using Bing.  

When I click on "Add a Number", the screen changes but nothing comes up for input.

Any thoughts?  

[Robinsegg]

Correction - using Edge, not Bing 😉

[Palaka]

Same here.  call control add number doesn't work on my mac nor on my iphone.  Checking with tech support.  I want to block telus marketing 888-338-1487.  I cut my telus home internet/tv last week and now I am innundated with daily spam calls from telus. the number is listed by telus as a globally accepted caller which I interpret as so sad too bad you can't block telus.

[TELUS_Support]

Hello, we'll send you a private message to discuss further!

[Robinsegg]

Hi,

thanks for your message. No, I haven't contacted tech support - haven't felt like running the gauntlet of Telus' call-in support 😉

Cheers,

Robinsegg

[LaraS]

No kidding! Me neither.

[LaraS]

I have the same problem. I'm using Safari on a Mac and the screen reads the following, but there's no interface for adding numbers.

"No callers added yet.

Add a number to your Accepted list to ensure they reach you without being screened."

[TELUS_Support]

Hi there, Currently, there is a known issue. You can manage the three most recent calls using the Call Control IVR system. This allows you to review and update recent contacts directly. If you need to update additional contact numbers that are not listed in the Call Control IVR system, our support team can assist. Please contact us for assistance. 

[Robinsegg]

thanks for the response. Happy to wait until there's a fix.

[BL04]

Actually no, they won't. I'm talking to customer service now and he said he can't access the call control feature for "privacy reasons"... both my telus app, and any computer I login to, will not allow me to add numbers to the list. It's currently Feb 18, 2025... 

[starchoice]

There is a maximum of 25 numbers. Make sure that you have not gone over the allotted amount. Also, I don't think that you can block Telus numbers.