1gb purefibre internet not that fast - what's wrong here?

[robcalm]

A week ago I upgraded from fibre 150 to 1gb.  I get that 1gb is theoretical and that network congestion can impact speed.  However, I've checked on ookla multiple times a day for the last week and the fastest down speed I get on a lan connection to my T3200m gateway is about 200mbits.  This is what I just got from inside the gateway firmware speedtest

So, after a week of this I'm not satisfied that it might just be that the network is busy at a given moment.  I'd expect higher performance at least some of the time.

Anyone have suggestions on what is going on here?  might the gateway be the problem?  is it something else?  what's the best way to go about trying to resolve either on the hardware/config front or in dealing with telus themselves?

Cheers for help!

Rob

[Nighthawk · Accepted solution]

You may want to contact tech support and have them check that your connection profile on their end was properly updated to gigabit. I also have a T3200M and gigabit and have pretty consistent speeds on ethernet of over 900mbps. The max speed over ethernet you'll see is 940mbps up and down.

My last speedtest was 936.75/933.17. (https://www.speedtest.net/result/12488353943)

[robcalm]

OK,thanks for the advice.  I'll contact tech support and see how that goes

[robcalm]

This was an error with my migration.  Resolved now.  Thanks for the pointer.