Forum Discussion
telus email account user blocked by Outlook when sending an email
I do not use Outlook. I do not want Outlook. I unfortunately use a Telus email account and its unholy alliance with Google for sending ALL of my mail. From time to time I must send an email to a c...
I am using Mail V 11.5. My Apple iCloud mail account uses the same program and it goes through with no problem. I see a page of code that came through relative to the Block and note Google is mentioned. The rest of it I do not understand as it is mainly code.
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[Mod Edit: Removed personal info]
TELUS_Support
Official Support Team
Official Support TeamCan you try sending the email through mail.google.com
Also, please try to log in to the Neighbourhood to respond. Your last reply had your address, email and telephone number and we don't want your personal information in a public forum
The response from the remote server was:
550 5.7.515 Access denied, sending domain TELUS.NET doesn't meet the required authentication level. The sender's domain in the 5322.From address doesn't meet the authentication requirements defined for the sender. To learn how to fix this see: https://go.microsoft.com/fwlink/p/?linkid=2319303 Spf= Pass , Dkim= Fail , DMARC= Pass [PH0PR02MB8359.namprd02.prod.outlook.com 2025-06-25T20:21:26.363Z 08DDB2A83EA71A48] [DUZPR01CA0138.eurprd01.prod.exchangelabs.com 2025-06-25T20:21:29.759Z 08DDB413F1B5BB09] [DB5PEPF00014B9A.eurprd02.prod.outlook.com 2025-06-25T20:21:26.453Z 08DDB0EF3959EF6E]
So to the layman, this message from Microsoft would seem to suggest thjat the problem is between Microsoft and Telus with, no doubt, a little help from Google inbetween. No wonder things dont work. Anway, if there is something concrete I can do to assist I reluctantly will even though I have wasted considerable time on this already. In the meantime, I will begin changing over my primary email contacts to my Apple Mail account which appears to be much more reliable.
- TELUS_Support
Hello gordp - we did not receive a response. What steps are you following to send this email? Can you try sending it through the native Gmail website and let us know what happens?
