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Cannot send email using Outlook
I recently switched to the Telus network, and I am very happy with the speed and stability. I have a POP account in my Outlook, and I can receive all emails without trouble. But I noticed that I could not send emails when connected to the Telus network (wired or WIFI). The same thing happens on my Android phone. I can only send emails with my mobile data, not on WIFI. I just phoned the Telus technician, but the representative told me there is nothing wrong on their end. I am very confused, and hopefully, someone can help me solve this issue. It is very inconvenient.
Da-Dai Wrote: I am not using the Telus POP email. The POP and SMTP servers are not with Telus.
That aspect may have been a useful bit of information to help use try to solve this problem...
The first thing I'd try is to ping the SMTP server that your trying to connect too... At least that will let you know if it maybe a firewall problem, or at least point to what to look at next... Cheers...
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I am not using the Telus POP email. The POP and SMTP servers are not with Telus. My outlook can send emails if I unplug my internet cable and connect to the hotspot from my cellular data.
Da-Dai Wrote: I am not using the Telus POP email. The POP and SMTP servers are not with Telus.
That aspect may have been a useful bit of information to help use try to solve this problem...
The first thing I'd try is to ping the SMTP server that your trying to connect too... At least that will let you know if it maybe a firewall problem, or at least point to what to look at next... Cheers...
If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
Thank you for your reply. I used command prompt to ping the server (both POP and SMTP use the same server), and it worked. I assume this tells me that my firewall is not blocking the server? I use McAfee for antivirus, and I enabled the SMTP server (Port 25) in my Firewall setting. Please help me look into the issue. Thank you.
Da-Dai Wrote: I have a POP account in my Outlook.
Attached to this is the link to Telus's POP email configuration including POP settings. This may point out if a configuration setting may have been incorrectly configured.
Personally, unless you have a specific reason for utilizing a POP config, I would perhaps look at migrating to a IMAP configuration as most providers will be upgrading their email servers to support stricter security protocols.
https://www.telus.com/en/bc/business/support/article/telus-email-as-alternative-application
If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
