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Cannot send email using Outlook
I recently switched to the Telus network, and I am very happy with the speed and stability. I have a POP account in my Outlook, and I can receive all emails without trouble. But I noticed that I coul...
Da-Dai Wrote: I am not using the Telus POP email. The POP and SMTP servers are not with Telus.
That aspect may have been a useful bit of information to help use try to solve this problem...
The first thing I'd try is to ping the SMTP server that your trying to connect too... At least that will let you know if it maybe a firewall problem, or at least point to what to look at next... Cheers...
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Da-Dai Wrote: I am not using the Telus POP email. The POP and SMTP servers are not with Telus.
That aspect may have been a useful bit of information to help use try to solve this problem...
The first thing I'd try is to ping the SMTP server that your trying to connect too... At least that will let you know if it maybe a firewall problem, or at least point to what to look at next... Cheers...
If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
Thank you for your reply. I used command prompt to ping the server (both POP and SMTP use the same server), and it worked. I assume this tells me that my firewall is not blocking the server? I use McAfee for antivirus, and I enabled the SMTP server (Port 25) in my Firewall setting. Please help me look into the issue. Thank you.
Da-Dai Wrote: I used command prompt to ping the server (both POP and SMTP use the same server), and it worked.
Ok, that is helpful... I would look at the specific configuration information for the Email service you are trying to connect too... that info should be readily available from them
Things like specific port, and security protocols are what I would confirm first. This is likely where the problem lies. My guess is your email service utilizes Port 465 on SSL, or perhaps 587 on TLS/STARTTLS configuration. Have a look at those as a possible misconfiguration. Cheers..
If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
Thank you for your quick response. The email server does not use any security protocols (no SSL/TLS or others). It just uses Port 25...
Da-Dai Wrote: he email server does not use any security protocols (no SSL/TLS or others).
Ok, as an experiment, I would try to create a new instance of your configuration under outlook.
However, this time trying the IMAP protocols to see if that works.
This is very strange that this seems to be happening. If you are on a Windows machine you could create that new account with Windows mail to see if it works. Cheers...
If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
