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ToddK's avatar
ToddK
Friendly Neighbour
3 years ago

Telus TV+ app shows error

For several weeks now, I've been having problems with the Telus TV+ app displaying video for a few seconds after it starts but then it shows the error "Sorry an error has occurred. Please try again. ...
ToddK's avatar
ToddK
Friendly Neighbour
3 years ago

I did more testing today and I can confirm the use of the Global App doesn't affect the Telus TV+ app on my other TVs. And on the "problem TV', I received the same ERR_PLAYER_P006 error even when I hadn't started the Global TV app beforehand.

 

This suggests the problem is some kind of incompatibility between the Telus TV+ app and my TV, which is odd since other apps don't have a problem.

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi ToddK , appreciate the further troubleshooting. What is the Brand/Model of your TV? 

  • ToddK's avatar
    ToddK
    Friendly Neighbour
    3 years ago

    Hi Optik-Kate , the TV is an Auria EQ1988.

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