Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
TELUS_Support
Official Support Team
Official Support TeamWhich specific programs or types of programs are you trying to auto extend?
Last Week Tonight with John Oliver always cuts off 3-4 mins before end. The preceding program and trailers are seemingly always eating up 7-10 mins of the recording start.
Otherwise anything you schedule requires selecting first run and reruns option or it says no programs scheduled.
Everything about recording is a real pain. Never used to be!
This is an HBO issue. The program does not always start at the correct time listed in the guide.
No disagreement on that score.
That being known, Telus' gear/platform should accomodate for such occurrences. Pre/post set recording options for early start and late finish alà the Legacy PVR functionality should be built into the development.
- TELUS_Support
Thanks. We've forwarded your info off to our team, and will advise when we hear back.
Here's another recording one to ponder.
I have a series recording for Pardon The Interruption on TSN. 902. It's a 30 minute program.
Interestingly, it commences 2 and 1/2 mins prior to and ends 1 hr after program is over. Total recorded time is 1h 32m.
Not complaining, just saying, as I can't set any start/end parameters as you know.
Pointing out as an example, as it appears programmable start/end parameters are not a difficult, upgradable function. Worth checking into, as to, the how/why it's automatic for this particular program, channel and/or timeslot?
Have not noticed on any other scheduled recordings.
KHRAll recordings have 2 mins added pre and post, live sports have 60 mins added past the scheduled end time (90 minutes for tennis). It looks like PTI is flagged as a live sports event by our guide data provider, so 1h32 tracks.
Programmable start and end times at a global level are relatively easier; at the individual user level they are somewhat more complicated. As such, the team does try to proactively identify shows that historically run long (Golden Globes, Oscars etc.) and add post-time. We also retroactively add post-padding to unforeseen overruns (SNL 50th anniversary special).
I thought I would add my $0.02...
Previously I lived in a rural location with Shaw Direct. I could go into a recording and set the time before and after to record a program. I could set football games to record 30 minutes after incase the game went into overtime.
I realize that would be a bit of work to add to the Telus box but even if recordings start exactly 1 minute before and 1 minute after the show time would be a good temporary fix.
Unfortunately, one minute pre/post recording will not cut it for a lot of programs.
