Forum Discussion
Solved
Switching to Prime Video randomly
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't...
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
Thank you - it happens if we are watching live TV or recordings. Not doing anything on Prime on the phone during this time. It has happened on all 3 TVs in the house. It does not seem to be the app opening from our amazon fire sticks which would require a separate input, it is simply the channel opening up and interrupting the program.
I would have to check to see what Telus boxes I have.
KHR
TELUS Team Member
TELUS Team MemberThanks TheresaK
The report that we got was not actively using the Prime mobile app - just unlocking the phone while the app was backgrounded, but either way, it's not the only thing causing this.
Thanks for the quick reply - I'll share more details here when I have them.
- This happens to us too if somebody is watching TV, and someone else opens Prime on a tablet or phone, the TV switches from whatever the person is watching to the prime Channel. It's very frustrating.
- Different from me I’ve signed out on optik Amazon app. Still it goes to the log in area.got home at 5 turned tv on did it close to 5 times before 6 I’m just wondering if this is my internet usage is always max usage used by the end of the month ?
- I think telus needs to fix this because we are all paying for service that is constantly being interrupted .
