Sound suddenly lost reboot needed

[Rocky3]

Anyone else getting video and no sound suddenly. Only fix is turn OFF and then ON. Just twice in last week, a new event.

[TELUS_Support]

Hello Rocky3, have you done an update on your device recently? Were you able to contact an agent from our support team regarding this issue? 

[Rocky3]

Last night lost sound after fast forwarding. Only turn off and back on made sound work again.

@TELUS_Support 

Are we now required to do manual updates, check to see if one is available?

What is the current latest update please and I will check mine

[TELUS_Support]

We'll send you a private message since we'll need to access your account to find out more information, thanks.

[Rocky3]

Replied to PM

APP version 1.25.3.300

Android OS 12,API:31

Config version 1742400719

MV version 4.3.1-241022

[Rocky3]

You have reached the limit for number of private messages that you can send for now. Please try again later.

I sent 2 PM

[Rocky3]

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

But nothing is highlighted. I give up.

[Rocky3]

The previous post got this

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

WHAT HTML?