Telus Manager needed

I need my system cancelled immediately.  The fire alarm has gone off 4 times now with no smoke or fire.  Each time the fire department is dispatched. Saturday evening I opened my door and the fire alarm went off at the panel.  I put in my code right away.  No phone call again and here comes the fire department.  Now I have a 400.00 ticket to pay.  I called and spoke to someone who filed my request but said they would have a manager call me.  They also informed me that I would have to pay the remaining months off as I was breaking the terms of service.  I said they broke it my installing a **** system and no proper follow up or service.  I was told I would have a call today at noon with a manager and no call.  Oh my father got called by Telus at 1:00 am about a fire alarm.  That was 2 hours after the initial call.  What a joke system and worse follow up.  Case number is 1242213.