Forum Discussion
Replacing old home telephone wire?
I have VDSL internet on a 50 Mbps plan and I'm only getting 38 Mbps. After checking with my ISP and doing all the testing of my line and modem over the course of a week, I'm pretty convinced my slow ...
I've already been through the whole complaint and testing process with my ISP, that's why I am on here. My ISP said there is always some throughput loss at the modem. But there shouldn't be a whole 17 Mbps loss on a relatively low speed plan, especially since the tech was getting 56 at the demarc. I'm not really expecting the exact full 50 speed on my plan. But 45-48 would be nice, given that I always got 25 Mbps on my 25 plan.
This is why I came here for wiring advice, since I am pretty sure it's the wiring of my suite.
I don't know who is responsible for which wiring where, and if Telus can do inside wiring, or only the demarc.
Phil_Harmonic Wiring Inside a house or suite belongs to the owner. Long time ago the telephone company would wire a house for a price.when hard wired phones went by the wayside they quit trouble shooting the wiring. For a while they did at a about a $100 an hour. If you are renting it is the landlords call to fix the cable.
Phil_Harmonic Xray gave you list of things to do. You could look at the connections in your outlet box ------ make sure they are not corroded clean them up. Phone lines are sometimes daisy changed bad setup not single runs to demarcation point. Check all outlets and try a different outlet and check your up down speeds on all of them. Still no change get electrician and cut the rock. You should be able to open up the tel cable close to the demarcation point and hook up your new tell wires. . If get your speed up with the new wires you could leave it at that or call tel and have tech install new wires at the point of entry. Possible charges
- Nighthawk
Community Power User
Telus owns the NIB/Demarc box so electricians likely won't touch it. Do you have just the NIB/Demarc outside the house or is there a box inside as well?
Nearly all houses have a line coming in and there will be somewhere inside the house where that line is split to the other jacks. Some houses are wired in daisy chain style where the line runs from one jack to the next. Others can have independent runs to each of the jacks. Some are a mix of the two.
Do you know for certain that the wire from the NIB/Demarc outside runs directly to that specific jack?
What is the Obihai ATA device connected to?
If no splitter was installed, definitely try moving the modem to another phone jack to see what happens.
Ok, but if you can't change or alter the wiring inside the house without disconnecting the wire at the NIB box (which is locked, and I presume only Telus is permitted to unlock it?), then do I call both Telus and an electrician?
