PVR "not connected" on one of two TV's

[APTN]

One of my PVR's shows not connected, and will not let me access my recorded shows. Two of my friends in same area having same problem. Sounds like a TELUS TV problem?

[FuzzyLogic]

Which model of PVR is having the issue?

[APTN]

VIP5602W

Thanks,

Anna

[A-B]

Have you tried rebooting everything including your router? If it won't connect as it should, your best bet may be to reach out to our Tech Support team directly at 1-888-811-2323 as they'll be able to connect from their end for further troubleshooting.

[FuzzyLogic]

As mentioned you may wish to restart all your Telus equipment. Here are the instructions:

How to reboot your Optik system | TELUS Support