Forum Discussion

YW56321's avatar
YW56321
Neighbour
8 months ago

Ongoing Severe Packet Loss

I’m experiencing serious packet loss when using my home internet connection to play online games (League of Legends NA server). I’ve run multiple WinMTR tests over the past few days, and the issue pe...
DanielC88's avatar
DanielC88
Neighbour
8 months ago

I tried all the troubleshooting steps listed on the page you linked. Normally, when I play online games, the ping hovers around 60ms, but it randomly spikes to 90–120ms. This is also happening on my other computer.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Hi DanielC88, is this happening at a set time everyday?

  • DanielC88's avatar
    DanielC88
    Neighbour
    8 months ago

    It's not at a set time, but it's happening every day, regardless of the time of day. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      8 months ago

      We recommend performing a factory reset on your modem if the issue is persistent. As long as you have not made any changes you'll only experience a few minutes without internet but it is a good first step of troubleshooting.

       

      If the issue persists, please send us a private message

Related Content