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Major Packet Loss every 10-20 mins on Fibre.
I got fibre service in Ontario in February. Ever since then I've been getting fairly consistent lag spikes/packet loss multiple times per hour, approximately every 10-20 mins. It only lasts a few seconds each time. It happens on all devices connected including WiFi, Wired to the access point (Boost 6) and Wired directly to the NH20A. I've tried swapping the NH20A and the problem persists. It's not noticeable in regular browsing, but when gaming it's extremely noticeable. The problem affects all games, so it isn't game-specific servers.
What can we do about this?
I switched my LAN DNS to 1.1.1.1 and the issue seems to have gone away so far. I'll reach out to support if the issue returns. Thanks.
7 Replies
I switched my LAN DNS to 1.1.1.1 and the issue seems to have gone away so far. I'll reach out to support if the issue returns. Thanks.
- C_Fun
Community Manager
Since you’ve already tested both Wi-Fi and wired connections directly to the NH20A (and even swapped the hardware), send TELUS_Support a private message and we'll see how we can help.
I've sent the message. Thank you
Call tech support. It sounds like there is a problem with your service.- A-B
Have you attempted a power cycle or reboot of your equipment? This is of course first level troubleshooting, but worth asking before digging deeper.
Yes I have. I have also tried factory resetting the devices.
- A-B
Gotcha. If you're still experiencing issues, feel free to send a private message to our TELUS_Support account and we'll see what we can do to help.
