Internet Plans Not Available at our Address

[dwoodbury]

Our house was built in 2015, with two attached dwellings replacing an old single house. When I check out available plans, it indicates that there is no fibre availability (it only offers lame low-speed service), but when I enter my neighbour's address, it indicates we can get fibre speeds. I tried calling Telus Sales and Service but got no help, they basically said they couldn't do anything. We currently have Shaw Gig service, but would love to move to Telus, as we've got Telus Security as well as two Telus cell phones. We just need our address updated to show it supports the speed since our address does not appear to have been registered in the Telus system when built.

[dru]

It's likely there isn't a drop connected to your home in which case it would have to be run. Do you recall TELUS running that drop to your home?

[Heretic]

Interesting way you phrased that - So how does one get Telus to run a drop to our homes?  Fiber was installed on the poles here 4 years ago now, it's 50 feet away from the corner of my house.  I get the same reply from Telus as dwoodbury "Sorry, fiber isn't available at your address..."

[SH3]

I received the same response as Woodbury above two years ago when I purchased my townhouse nearby. TelusTV and  internet is not available due to corroded and outdated conduit lines that require major upgrades with no timeline of when to expect those upgrades. 

[SH3]

  I moved into the neighbourhood two years ago and tried to move my Telus account to my townhouse. Telus advised that their services were not available at the address due to outdated conduit. 
conduit needed to be updated and upgraded, but there was no timeline given as to when that would happen. I was forced to go with Shaw, which is outrageous in monthly costs. All I want is basic TV and a dependable Internet service. They could not assist me in anyway. Quite disappointed in the whole process

[TELUS_Support]

There are a number of factors that can come in to play when dealing with service availability at any given location, and the age/condition of wiring at said location is definitely a big one. It's also sometimes out of our control when it comes to dealing with a strata, etc.