Intermittent internet connection

[chloew2025]

My parents have been experiencing intermittent internet connection for the past month and cannot get ahold of any live agent over the phone. They have had this issue before and tried all the troubleshooting steps, could someone please look into this? This is extremely frustrating as they can only get connected to the internet every other hour for no more than 10 minutes. I can send you their address over private messages. 

[TELUS_Support]

Hi @chloew2025 - We could take a brief look over private message but for any troubleshooting it's best to call in. We can do some basic stuff though.

We'll send you a private message

[WestCoasterBC]

@chloew2025 Make sure you document the dates and times it can better assist a technician if one is dispatched.