Forum Discussion

mytaxis's avatar
mytaxis
Neighbour
2 years ago

How to stop the "press the ok button on your remote to watch recordings"

We have a main telus PVR box that is not connected to a tv. We have 2 satellite boxes. When watching recordings on either box, the message above shows up. It stays on the screen for a second or 3 and...
IWannaC2's avatar
IWannaC2
Organizer
2 years ago

Oops…the tech visit should have read Feb 21, 2024

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi IWannaC2 mytaxis bwm we're still investigating on the backend. In the meantime, can you confirm if this is happening on the non-PVR boxes or PVR boxes? Thanks!

  • IWannaC2's avatar
    IWannaC2
    Organizer
    2 years ago

    My PVR is NOT connected directly to a television. It is connected directly to the blue and white “tower” via a cat6 Ethernet cable as per help desk’s instructions about a month or so ago.

     

    This message appears on any of our 3 wireless tv boxes (non-pvr) depending on which one is watching a recording.  One is model UIW4001e and other two are model VIP5202W.

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