How to get rid of “press the ok button to browse your recordings” message

Thank you for your quick reply.

This problem has been going on since July when we moved in. At that time we got a new wifi. We brought our old PVR and our old wireless digital boxes (2) and got a new one for our 4rth TV. In our old larger house with our older wifi router we never had this problem.

On countless calls they have:

1) reset our router wifi

2) reset our PVR

3)Unplugged and plugged in things more times than I can remember

3) A technician came to our house and at that point recommended going to cloud based boxes.

I am hesitant to move to this new technology because I suspect I will be dealing with a new set of problems. At that point he gave us a booster for the downstairs (but it is not compatible with our older digital boxes).

After 5 months of this I have made the following observations.

Wifi signal is fine throughout the house so that is not the problem.

This occurs on all of our digital boxes

The wired PVR is fine (this note does not show up)

At certain times this "Press Okay ..." message happens more often. During the day it is less, in the evening it is more. This may be because we are recording multiple items on our PVR in the evening and somehow this taxes the PVR when playing back a recording.

When the message is up we can still watch our show but just cannot advance or pause the recording. If we happen to use the advance button just as the note comes on the screen the screen goes black with the sound still on in the background. If we have the recordings listing up when the message goes on the existing recordings do not show.

On the digital box the "link" light stays on but the red "record" button goes off.

So today I called tech support again. Scott reset everything again and of course the message did not come on. I even tried recording 4 shows will watching a recording and that didn't prompt the message.

Now telus is going to send me out an updated PVR and we will see how that goes.

Happy New Year