Forum Discussion

Vincent86's avatar
Vincent86
Helpful Neighbour
2 years ago
Solved

Fiber X 5 capped at 3250 mbps

I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections. However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps...
  • TELUS_Support's avatar
    TELUS_Support
    2 years ago

    Thanks to users like yourself, we were able to talk to the network team and identify/fix the issue. Thanks for posting!

Vincent86's avatar
Vincent86
Helpful Neighbour
2 years ago

I was told by the sales representative that it’s 5000 mbps down.


Why does this page advertise 5 Gbps download speeds, if it’s actually capped at 3 Gbps? That would be false advertising. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

It does say 'up to 5 Gbps' in the terms and conditions at the bottom of the page, so it's not. If you'd like, we can always get you in touch with our Tech Support team.

 

Mod Edit: We apologize for the unhelpful answer.

 

If you are experiencing this issue, please send us a private message so we can forward your details to our network team and resolve the issue faster

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