Forum Discussion
Daily minimum 2 reboots of the router
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a si...
They haven't even called back, three more times the router had to be restarted. Couldn't stream on any of my fire tv sticks
TELUS_Support
Official Support Team
Official Support TeamWe attempted two callbacks, on March 28 and March 30 but couldn't get a hold of you. Voicemails were left at the number provided. We've also replied to your private message just now, thanks.
- Ok, k will follow up on the pm this evening. Likely have the wrong number but I'll provide an update when I reply. Thank you!
- TELUS_Support
No worries.
I have received no follow up on this. No logged calls or voicemail attempts. I have PM'ed this already. I am lost for words on the lack of communication. While I am told someone attempted and left two VMs, there is no record on my mobily account which is Telus too btw. Please let me what is being done here.
