Waiting months for money owed to be sent back

[trails]

Has anyone else had a hell of a time getting Telus to give them back money owed to them? It's been 3 months since I cancelled and I can log in and see "-$325" in my account. Support said it would be sent by cheque after the first billing cycle ended after cancellation. Not surprisingly, I haven't received a dime. Has anyone successfully got money sent back by Telus? 

Thanks

[jh596]

I'm having the same issue, we cancelled our service and returned the phones. we have a credit balance on the account but can not get in touch with anyone to give me a refund cheque ! so frustrating !!