How to Find Your Device's MAC Address

Follow these device-specific instructions to locate your MAC (Media Access Control) address for network setup and troubleshooting.

Android Devices

1. Android Tablets:
• Open Settings from home screen
• Tap About tablet
• Select Status
• Find Wi-Fi MAC address
2. Android Phones:
• Open Settings
• Select About phone
• Tap Status
• Locate Wi-Fi MAC address

Apple Devices

1. iPhone/iPad:
   • Open Settings
   • Tap Wi-Fi
   • Tap the ⓘ when connected to your network
   • Find "Wi-Fi Address"
2. MacBook Pro:
   • Open System Preferences
   • Select Wi-Fi
   • Tap the ⓘ when connected to your network
   • Look for "Wi-Fi Address"

Windows 11

1. Click your start menu
2. Go to Settings
3. Network & Internet
4. Tap on your network underneath the Wi-Fi toggle
5. Scroll down until you see Physical Address (MAC)

Important Notes

• MAC address is 12 characters long
• Appears as alphanumeric code
• Unique for each device
• Required for network setup

When to Contact TELUS

Contact TELUS support if you:

• Are unable to find the MAC address
• Experience network connection issues
• Have device registration problems
• Need setup assistance