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Why is 24/7 Support closed?
I went through all the troubleshooting and my the assistant says they will connect me to a live agent. Then I get sorry our office is closed call back tomorrow? How is this 24/7 support? I'll be swit...
We’re sorry for the frustration. TELUS does not offer 24/7 support at this time. Our contact options and hours of operation can be found at telus.com/contactus. If you still need assistance, let us know.
Same thing just happened to me. It’s 11pm and my PVR won’t stop rebooting. This has been happening for weeks and I finally got annoyed enough to ask for help but no one is there! My tenant has Rogers and she never has a problem. We’re cancelling our services and switching to Rogers. This is the worst service. Telus should be ashamed and embarrassed.
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want for our customers. We'll send you a private message to discuss further.
