Forum Discussion
Why is 24/7 Support closed?
I went through all the troubleshooting and my the assistant says they will connect me to a live agent. Then I get sorry our office is closed call back tomorrow? How is this 24/7 support? I'll be swit...
Twice now I have hard to reach Telus Customer Service at 9:43AM EST & after going through the automated stuff & got transferred to a live agent, the automated system says the “Offices are currently closed”. How? At 9:43am EST? This is the second time this has happened. What is going on with Telus lately?
TELUS_Support
Official Support Team
Official Support TeamWas that 9:43AM your local time PMICHAEL23? As in the time at the city/province you were placing the call from?
- Yes, it was 9:43am Toronto, ON CA time. (Eastern Standard Time)
Patrick Michael, BSc., MBA, CFA
- TELUS_Support
That's certainly odd, we'll send you a PM to dig a bit more into this.
