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Why am I forced to upgrade my Vivint system?
Hi, Yesterday I had a message showing up on my Vivint's display "Urgent: Account upgrade required, call #phone number #". After calling Telus, I was informed that I needed to upgrade the system a...
Perhaps it's time to organize a class action lawsuit.
I didn't even get any notification (written or verbal) that I would need to upgrade my hardware. Then yesterday my panel gave a "radio modem network failure" message and was no longer connected to the network. After being on the phone for 3.5 hours, I was told I need to upgrade all my hardware and lock into a 3 year contract. I promptly told them no and to terminate my account immediately since the service is now disconnected.
I have a local alarm company who will swap the panel and use all the Vivint hardware I have. It will be cheaper than Telus with no contact.
which company? I was told the cameras are proprietary.
I didn't even get any notification (written or verbal) that I would need to upgrade my hardware. Then yesterday my panel gave a "radio modem network failure" message and was no longer connected to the network. After being on the phone for 3.5 hours, I was told I need to upgrade all my hardware and lock into a 3 year contract. I promptly told them no and to terminate my account immediately since the service is now disconnected.
I have a local alarm company who will swap the panel and use all the Vivint hardware I have. It will be cheaper than Telus with no contact.
