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Why am I forced to upgrade my Vivint system?
Hi, Yesterday I had a message showing up on my Vivint's display "Urgent: Account upgrade required, call #phone number #". After calling Telus, I was informed that I needed to upgrade the system a...
Perhaps it's time to organize a class action lawsuit.
I didn't even get any notification (written or verbal) that I would need to upgrade my hardware. Then yesterday my panel gave a "radio modem network failure" message and was no longer connected to the network. After being on the phone for 3.5 hours, I was told I need to upgrade all my hardware and lock into a 3 year contract. I promptly told them no and to terminate my account immediately since the service is now disconnected.
I have a local alarm company who will swap the panel and use all the Vivint hardware I have. It will be cheaper than Telus with no contact.
which company? I was told the cameras are proprietary.
I am in the same position. I was told that I have to purchase $2500 worth of equipment because the vivint equipment wont communicate with the new panel i need to purchase from telus. Why would you purchase a company that your equipment cant communicate with. Maybe to force your customers to buy new equipment ? I also was told nothing would change as far as my monthly fees except the tech says my bill will be over double for the same service I'm receiving now. This should be illegal!
TELUS_SupportOfficial Support Team
Hey, Cymba. Your best bet would be to discuss this directly with our SmartHome team. Feel free to send us a private message if you'd like for us to connect you.
it won't work as the vivint sensors and cameras are proprietary... you should know better.
Perhaps it's time to organize a class action lawsuit.
