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Why am I forced to upgrade my Vivint system?
Hi, Yesterday I had a message showing up on my Vivint's display "Urgent: Account upgrade required, call #phone number #". After calling Telus, I was informed that I needed to upgrade the system a...
Perhaps it's time to organize a class action lawsuit.
I didn't even get any notification (written or verbal) that I would need to upgrade my hardware. Then yesterday my panel gave a "radio modem network failure" message and was no longer connected to the network. After being on the phone for 3.5 hours, I was told I need to upgrade all my hardware and lock into a 3 year contract. I promptly told them no and to terminate my account immediately since the service is now disconnected.
I have a local alarm company who will swap the panel and use all the Vivint hardware I have. It will be cheaper than Telus with no contact.
which company? I was told the cameras are proprietary.
I recently moved over to Telus from Vivint as well and they tried to tell me I needed to upgrade my equipment too. I told them I would not be spending any money as a result of their acquisition of Vivint as all my equipment was working just fine. I also mentionted that their announcement indicated that we would see no change except for the billing. They then offered to replace all my equipment at "no cost", but when we went through in detail what they would be sending, it wasn't as many sensors as I have with my Vivint system. My bill has stayed the exact same from when I was with Vivint but I am not sure how long this will last. Since the switch now my system has nothing but issues and even had a false alarm in the middle of the night as a result of their firmware and system updates not working properly. Very, very angry about this move from Vivint to Telus as well. They missed a lot during their "due dilligence"
Might be able to complain to the Competition bureau of Canada regarding this.
